Don’t assume—ask. We’ll do the same. Even if it’s awkward. Especially if it’s awkward.

Checklists Are Queen

Every clean comes with a checklist. If it’s not on the checklist, it wasn’t part of the plan. This keeps quotes fair, expectations clear, and surprises rare. We’re happy to customize any clean, but we need to know before we arrive. No last-minute add-ons, “while you’re here…” favors, or mystery messes. Help us plan our gear, timing, and snacks accordingly.

Quotes & Surprises

If you’re honest with us during your virtual quote, we’re solid on that number—even if we guessed the time wrong. If it takes longer than expected, that’s on us. If it’s less work, we may lower the price. If something pops up that wasn’t mentioned and clearly changes the scope, we’ll let you know so you can decide whether we skip it or charge for it. We don’t sneak extras onto the invoice.

Photos & Privacy

We take before/after photos for our records. We never post identifying info, weird family photos, or your kids’ macaroni art. You can opt out of before/after use altogether—just ask. We’ll give you a written opt-out guarantee.

Communication Chain of Command

We only speak with whoever booked us. If your ex, cousin, or goldfish starts asking questions—we’ll assume they’re a stranger and politely say “no hablo.” If someone walks in while we’re cleaning, we’ll assume they’re either lost or suspicious and we’re not about to guess. You authorize us ahead of time or we say nothing.

Pets & Kids

We love both. We don’t charge extra unless it’s… you know… biohazard-level. We’re not babysitters though. If your kid finds our never ending hidden candy stash, that’s not on me. I’m not chasing anybody so only leave them unattended if you have the energy to chase a physical sugar high.

Being Home (Or Not)

You can be home, at work, out with aliens—whatever works. If you’d rather stay while I/we clean, we can tag-team space. If you’re gone, we can send updates, photos, and lock up behind ourselves. Whatever you’re comfortable with.

Payment

Due on the day of service. We accept:

Invoice link (card/bank)

Cash App

Chime

Venmo

Even cash (yes, it still exists)

Cancellations

We don’t charge fees. Life happens. You don’t owe us an explanation—we trust you’re doing what’s best. Just let us know as soon as you can.

Refunds & Recleans

We don’t offer refunds, but we do offer recleans if we missed something. Just let us know within a reasonable time.

Conditions:

Nobody else (contractor, cousin, raccoon) entered the property and created new messes.

The issue is from our clean, not a new event.

We can verify the area hasn’t been altered since we left.

Example: If it’s a restaurant and you’re waiting for inspection and told us up front it’s in a few days, we’ll come back if something fails. If a painter shows up after us and dusts the whole place, that’s on them.

Confirmation Texts

We confirm the day before and again about an hour before arrival. We need a reply to the first one to lock it in. We show up within 15 minutes of the scheduled time—Vegas traffic willing.

Reliability Record

Across 3 years and 4 experienced cleaners (2.5 to 6+ years each), we’ve only ever rescheduled two clients. Both were due to car accidents. We rescheduled both within 24 hours. We don’t cancel.

Final Word

We don’t do fine print. If something’s unclear—ask. We’ll always do the same. We want your experience to feel like you hired pros who happen to be human.